This is an interface for informative and trade purposes related to tobacco and non-tobacco products. Any purchase is upon the responsibility of the purchaser, abiding by his country’s rules and regulations for tobacco smoking, including but not limited to age restrictions and tobacco importation.All orders placed are not confirmed until an airway bill is issued. Cancellation of order might be, but is not restricted to the following reasons:

-          Doubtful credit card

-          Unsettled customer account

-          Restricted territory

in case of order placed not confirmed, full amount will be refunded. Bank charges rise from the order placement, will be under the customer’s responsibility.The website provides products in different currencies, based on a fixed rate depicted by a third party. The rate is applied on the date of the order placed and does not change during the delivery date.Lost packages and damaged orders, after being supported by pictures within three days of reception, will be replaced with a similar order package, with the shipping fee free of charge. In case the item is out of stock, the amount will be credited to the customer’s account.Orders went out for delivery, cannot be changed anymore.Other than the product price, other prices might be incurred, ALL included in your check out bag. These prices are limited to shipping fees and VAT, if applicable.Custom duty might be applied based on each country’s rules and regulations. This will be out of our control and must be held by the customer. In case of any note to cigars delivered per pack, please mention it in the “note” section prior to checkout.Our website and payment gateway are fully abided by the privacy code for personal data processing, “European General Data Protection Regulation (GDPR)”.

PRIVACY POLICY

Information We Collect & How We Use It

Information collected from you is limited to your full name, billing address, shipping address, email address, and contact info, for the sole purpose of placing and completing an order request, and we refer to this as “Order information”

Other than that, we will be only contacting you in case you have signed for our newsletter for special offers, cigar releases, newly in-stocks, and other cigar news.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Modifying or Deleting Your Personal Information

At any time, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to edit your contact information, please access your account on our website and do so; and if you would like to delete your contact information, please contact us through our email orders@cigaravenue.com

Minors

The Site is not intended for individuals under the age of 18.

Public Data

We do not share your information with any marketing or any other entity, except the payment processing gateway to comply with applicable laws and regulations of processing a payment and assuring no fraudulent act is processed.

Data Storage

No extra data is stored other than what you have included in the contact creation and information page.

Third-Party Embed

Our website does not support any third-party marketing tool or advertisement.

Cookies

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org

Data Security

Your data is safely secured through our leveled secured website and a professional SSL certificate.

Payment information are not saved nor accessed by us in any mean.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Further inquiry