Terms & Conditions

This is an interface for informative and trade purposes related to tobacco and non-tobacco products. Any purchase is upon the responsibility of the purchaser, abiding by his country’s rules and regulations for tobacco smoking, including but not limited to age restrictions and tobacco importation.

All orders placed are not confirmed until an airway bill is issued. Cancellation of order might be, but is not restricted to the following reasons:
- Doubtful credit card
- Unsettled customer account
- Restricted territory

In case of order placed not confirmed, full amount will be refunded. Bank charges rise from the order placement, will be under the customer’s responsibility.

The website provides products in different currencies, based on a fixed rate of exchange. The rate is applied on the date of the order placed and does not change during the delivery date.

Lost packages and damaged orders, after being supported by pictures within three days of reception, will be replaced with a similar order package, with the shipping free shipping fees. In case the item is out of stock, the amount will be credited to the customer’s account.

Orders went out for delivery, cannot be changed anymore.

Other than the product price, other prices might be incurred, ALL included in your check out bag. These prices are limited to shipping fees and VAT, if applicable.

Custom duty might be applied based on each country’s rules and regulations. This will be out of our control and must be held by the customer. In case of any note to cigars delivered per pack, please mention it in the “note” section prior to check out.

Our website and payment gateway are fully abided by the privacy code for personal data processing, “European General Data Protection Regulation (GDPR)”. Cigar Avevue is a company registered in Lugano - Switzerland. Applicable law jurisdiction: lugano - Switzerland.